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Guest Experiences at DoubleTree Hotels
The DoubleTree hotel chain has garnered a range of guest feedback, particularly regarding its Asheville location, which has become a point of interest for visitors. The following insights summarize recent guest experiences, highlighting both positive aspects and areas needing attention.
Positive Experiences
Many guests praised the location of the DoubleTree in Asheville. It was noted as being within walking distance of numerous restaurants, shops, and local attractions, making it convenient for those looking to explore the area.
One guest, Deborah from The Villages, FL, mentioned, “Our visit to Asheville was fantastic! We picked the perfect place to stay, being close to the Visitor Center and various dining options.” Others echoed similar sentiments regarding the accessibility of local sites. The friendly and helpful staff were frequently highlighted, with Alisann from Cocoa Beach, FL stating, “The staff at the hotel was very good,” and another guest remarking on their attentive nature.
Some visitors appreciated specific hotel features, such as the rooftop bar, which offers lovely views of the mountains. Kathy from Jacksonville, FL described their stay as “great,” emphasizing the enjoyable rooftop experience.
Concerns Raised
Despite the positive feedback, guests also raised several concerns regarding their experiences. A recurring theme involved the additional charges associated with parking, which guests felt were excessive at $25 per night. Jack from Boca Raton, FL noted it as an “excessive” fee.
Room comfort also received mixed reviews. For example, Janet from Dawsonville, GA mentioned that the bed in her room was “too soft” and could benefit from being turned or replaced. Similarly, Avanelle expressed frustration over being assigned a room type that did not match her reservation, making the stay somewhat stressful.
Noisy surroundings were another point of concern. Some guests reported disturbances from the adjacent interstate highway, impacting their overall comfort during the night. Michael, who stayed from Bakersfield, CA, described the noise as a downside, noting that while the location was decent, the noise was troubling.
Service and Cleanliness
Most patrons found the hotel clean and well-maintained, and while staff was generally friendly, there were isolated complaints about service inconsistencies. For instance, Diane, from Ravenel, SC, highlighted a disparity in staff attitudes during her stay, noting that while some employees were friendly, others were “borderline rude” during subsequent days.
Moreover, Donald from Fort Mill, SC, expressed dissatisfaction regarding pricing discrepancies, stating that the hotel did not honor the Travelzoo price at checkout, which he had confirmed previously.
Conclusion
The DoubleTree hotel in Asheville offers a blend of convenience, quality service, and local accessibility, making it a favorable option for many travelers. However, the feedback indicates that improvements could be made regarding parking fees, noise levels, and service consistency. Overall, it remains a popular choice for visitors looking to experience the charm of Asheville.
Source
www.travelzoo.com