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Walmart GoLocal and IBM Join Forces for Enhanced Last-Mile Delivery Solutions

Walmart GoLocal, the delivery service arm of Walmart, has entered into a strategic partnership with IBM to improve last-mile delivery services for retailers. Announced on January 13, 2025, this collaboration will integrate Walmart GoLocal’s offerings into IBM’s Sterling Order Management system. The partnership aims to provide IBM’s retail clients with seamless access to a diverse range of last-mile delivery options.

The last-mile delivery segment is often regarded as the most difficult and costly aspect of logistics. This is exacerbated by rising consumer demands for quicker delivery times. Walmart GoLocal aims to address these challenges by equipping retailers with a comprehensive array of last-mile delivery solutions, tailored to enhance customer satisfaction.

A key focus of this collaboration is to streamline operational workflows for IBM’s clients wishing to leverage Walmart GoLocal’s services. Once an order is ready for shipment, IBM’s order management system allows users to select from various delivery service providers. This now includes Walmart GoLocal, which offers an array of delivery options, such as same-day, next-day, multi-day, scheduled, and deliveries for larger items. The integration is designed for ease of use and customization, minimizing the need for complex development processes.

Rina Hurst, Vice President of Walmart GoLocal, emphasized the intent to simplify the last-mile delivery experience for their clients. She noted that this integration presents significant advantages for IBM customers, who can now utilize Walmart GoLocal’s wide-reaching delivery network and comprehensive capabilities, ultimately enhancing operational efficiency and fostering business growth.

Chris Townsend, Global Managing Director for Walmart at IBM, expressed his enthusiasm regarding the partnership. He highlighted the combination of IBM’s strong expertise in order management and integration with Walmart GoLocal’s delivery capabilities as a significant step toward promoting innovation in inventory management and last-mile logistics.

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