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AI Adoption Surges Among U.S. Business Leaders, Says TeamViewer Report

Clearwater, Fla. – October 29, 2024 – A recent report by TeamViewer, a company focused on remote connectivity and digital workplace solutions, has revealed that a significant majority of U.S. business leaders view their organizations as having reached a mature phase in AI adoption. The AI Opportunity Report indicates that 80% of these leaders recognize their businesses’ AI integration as mature, while 65% express a desire for practical implementations rather than mere hype surrounding AI technologies. Notably, 81% of key decision-makers reported using AI on a weekly basis, representing a substantial increase from 60% the previous year.

The report highlights that most U.S. leaders (72%) acknowledge the critical role of AI in enhancing financial performance. Approximately two-thirds (66%) believe that AI will have a positive impact on revenue within the next year, estimating a potential revenue growth of up to 249%. Furthermore, 23% of respondents view the failure to adopt AI as a potential risk of falling behind competitors, and 24% anticipate higher costs due to insufficient automation.

One clear example of efficient AI integration is TeamViewer’s newly launched AI-powered Session Insights. This innovation aims to assist IT teams in enhancing efficiency and streamlining operations.

AI-Powered Session Insights

TeamViewer’s AI-powered Session Insights integrates with their Tensor remote connectivity solution, focusing on automating session documentation and providing analytical capabilities. By enhancing resource optimization and capturing critical knowledge, these new features enable IT support teams to resolve issues more quickly, boost customer satisfaction, and scale expertise, even in scenarios with limited staffing.

This technological advancement is designed to help internal IT departments manage employee help desk requests more effectively while also supporting customer service teams in providing remote assistance, thereby ensuring operational continuity and alignment with uptime agreements.

Mei Dent, Chief Product and Technology Officer at TeamViewer, commented on the report’s findings, stating, “AI adoption is growing rapidly as businesses increasingly recognize its tangible benefits in driving productivity and streamlining operations. Our research reveals that 81% of decision-makers now engage with AI at least weekly, a substantial rise from last year’s 60%. With the launch of TeamViewer’s new AI-powered Session Insights, we’re enabling organizations to make smarter decisions and optimize processes while adhering to the highest security and data privacy standards.” She emphasized that TeamViewer employs stringent encryption practices to protect customer data and allow administrators to enforce company-wide policies.

Key Findings on AI Perceptions Among Business Leaders

The report also explores various aspects of AI as perceived by business leaders:

• Trust in AI: 50% of U.S. business leaders express confidence in AI’s ability to make business decisions and forecasts, with 42% trusting AI to operate without human oversight.
• Data Security: A significant 75% of leaders are concerned about data management related to AI usage; 67% would consider restricting AI usage to IT teams only.
• Career Advancement: 75% believe AI expertise is crucial for career growth, while 73% acknowledge that AI provides opportunities to acquire new marketable skills.
• Inclusivity in the Workforce: 72% of leaders see AI as a tool for creating equal job opportunities for parents and caregivers, with 79% believing it can enhance workplace accessibility.

With 73% of U.S. respondents asserting that AI will catalyze a productivity surge unprecedented in a century, the momentum for AI adoption in business is palpable, particularly for TeamViewer’s innovative AI-powered Session Insights, which is compatible with platforms like Microsoft Teams and ServiceNow. More details can be explored here.

Survey Methodology

The AI Opportunity Report by TeamViewer analyzes the perspectives of 1,400 decision-makers in technology and business, including 500 from the U.S. The research, conducted online by Sapio Research in August and September 2024, spans insights from diverse regions including the UK, France, Germany, Australia, Singapore, and the U.S.

About TeamViewer

TeamViewer is a prominent technology company that specializes in providing a connectivity platform for remote access, control, management, monitoring, and repair of a wide array of devices, ranging from laptops and smartphones to industrial machinery and robotics. The company, established in 2005, has more than 640,000 subscribers and empowers businesses of all sizes to digitalize critical processes through seamless connectivity. TeamViewer actively drives digital transformation amidst global trends such as device proliferation and automation, continuously innovating in areas like Augmented Reality, the Internet of Things, and Artificial Intelligence. As of 2023, TeamViewer’s software is installed on over 2.5 billion devices globally, with the company achieving a revenue of approximately EUR 627 million. TeamViewer SE (TMV) is traded on the Frankfurt Stock Exchange and is part of the MDAX index. Additional information can be accessed at www.teamviewer.com.

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