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Call for Transparency in Takeaway Delivery Apps’ Algorithms
Delivery service platforms are coming under scrutiny regarding the algorithms that dictate the roles of over 100,000 couriers in the UK. A coalition comprising the Trades Union Congress (TUC), Amnesty International, couriers’ unions, and Privacy International is urging these companies to expose how their systems influence pay and job access.
This coalition asserts that the lack of transparency in algorithmic decision-making is leading to “automated exploitation” among gig workers, who often face uncertainty and stress due to insufficient information about their employment conditions. They argue that secrecy surrounding the algorithms is fostering an environment of insecurity and frustration among couriers.
The focus is primarily on the UK and Ireland’s leading takeaway platforms, including UberEats, Deliveroo, and JustEat, which collectively generate nearly £9 billion annually. JustEat alone deploys 88,000 couriers, managing an impressive volume of about 4.7 million meal and grocery deliveries each week. The situation mirrors broader demands for increased transparency regarding AI applications across various sectors, including public welfare systems.
In a letter addressed to major delivery companies, the workers’ group contends that these firms are utilizing “black-box algorithms” to make vital decisions regarding worker deactivation, job allocation, and compensation without adequate explanation. This lack of clarity undermines workers’ ability to comprehend or contest these decisions.
Representatives from the App Drivers and Couriers Union and the Worker Info Exchange, both of which advocate for gig economy workers, voiced their stance that transparency is foundational to mutual respect. They criticized current practices that keep essential information from workers.
While companies assert that they do provide some information to their couriers, Jonah Mendelsohn, Privacy International’s legal officer, highlights that significant ambiguity still exists. He stated that workers should not be forced to navigate an environment where the rules are unclear.
“Frequently, workers lack understanding regarding reasons for termination, underpayment, or discrimination, especially as algorithmic decisions become more prevalent,” he remarked. “Given the global focus on AI governance, including new EU frameworks and the UK’s push for public agencies to disclose algorithmic processes, gig economy platforms must adapt and offer more clarity.”
Recently, the state of Colorado in the US adopted legislation requiring ride-sharing companies to clarify the specific conditions that could result in driver deactivation and to enhance communication about fare calculations. In response, Uber has challenged these regulations legally, claiming violations of free speech rights and potential safety risks due to increased data displayed on driver interfaces.
The demand for transparency coincides with the rising influence of AI technology in the workforce. Recent polling, revealed exclusively to the Guardian, indicates that 62% of participants express concerns regarding the implications of AI tools, focusing on threats such as cyber-attacks, job displacement, misinformation, and the safety hazards associated with unreliable AI systems.
In a shift in the UK government stance, Keir Starmer recently emphasized harnessing AI for economic enhancement and public service improvements rather than merely highlighting its existential dangers. As AI is increasingly embedded in workplace processes, understanding its impact on employees is becoming paramount.
Deliveroo, for example, refers to its algorithm as “Frank,” stating that it utilizes machine-learning technology to predict order timing and is intended to enable riders to increase their deliveries and earnings. A company spokesperson noted that riders have access to information about order offers and fee calculations and can raise inquiries with support staff to contact data protection officers as needed.
Deliveroo further clarified that any account terminations due to suspicious activity undergo human review rather than being fully automated. They emphasized their commitment to transparency and data protection as essential elements of treating riders with respect.
Just Eat claimed that their couriers earn above the London living wage during active delivery periods. They maintain regular communication with couriers through initiatives like StreetMeets to ensure feedback on relevant concerns is shared. As of the latest inquiries, Uber has not provided further comments.
Source
www.theguardian.com