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Lexus Ranks First in J.D. Power’s Latest Vehicle Dependability Survey
Lexus has once again claimed the top position in J.D. Power’s latest Vehicle Dependability Study (VDS), reflecting ongoing trends in automotive reliability amidst an increase in consumer complaints as vehicles become increasingly complex.
The 2025 J.D. Power VDS marks its 36th edition and evaluates 184 specific problem areas across different vehicle categories, including infotainment systems, driver assistance technologies, powertrains, and various interior and exterior features during the initial three years of ownership.
For the third consecutive year, Lexus notched the highest score in vehicle dependability with 140 problems per 100 vehicles (PP100). Following closely, General Motors’ Buick brand achieved the top rank in the mass market segment with a score of 143, while Mazda positioned itself in third place at 161, just ahead of Toyota, which scored 162.
In the premium segment, Cadillac ranked second overall at 169 problems per 100 vehicles, with Porsche of Germany occupying the third spot at 186.
Conversely, several brands experienced more significant reliability issues, landing at the bottom of the rankings. Volkswagen (285), Chrysler (282), Jeep (275), Audi (273), and Land Rover (270) were among the least dependable. Tesla placed in the middle ground with a score of 209.
The findings of the 2025 VDS are drawn from responses of 34,175 owners of vehicles from the 2022 model year, evaluated after three years of ownership. This survey diverges from J.D. Power’s initial quality survey that focuses on problems encountered within the first year of vehicle ownership.
As vehicles evolve, issues related to software defects, personal device connectivity—including complications with iPhones and Androids—alongside troubles with plug-in hybrid electric vehicles, have posed challenges for owners of 2022 models. The auto industry overall faced a 6% rise in reported problems, translating to an increase of 12 PP100 from the previous year.
“While this rise in problems may pose challenges for automakers and consumers, it’s crucial to note that the vehicles evaluated were produced during a chaotic period for the industry,” stated Jason Norton, director of auto benchmarking at J.D. Power. “Disruptions in supply chains, soaring vehicle prices, and staffing challenges stemming from the pandemic have contributed to these conditions.”
Overall, Toyota and GM stood out in model-level awards, each securing six accolades. Among all brands, the most dependable vehicle recognized was Toyota’s Avalon sedan, notably a full-size model that is not a top seller for the brand. In the compact car segment, the Toyota Corolla led, followed by the Kia Forte and Subaru Impreza. The premium segment saw BMW’s iconic 3 Series take the top spot, with the 4 Series following closely.
In the midsize category, Toyota’s best-selling Camry achieved first place, trailed by the Nissan Altima and Hyundai Sonata. In the premium sporty car segment, the Chevrolet Corvette recorded the highest score.
Source
finance.yahoo.com