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What you need to know
OnePlus has introduced an appealing warranty program for the OnePlus 13 and OnePlus 13R models purchased in India prior to February 13, 2025. This new initiative offers customers a one-time free device replacement for any hardware issues that arise within the first 180 days of ownership. This generous policy complements the existing lifetime display warranty, specifically designed to address the green-line problems that have been a concern for some users of previous OnePlus devices.
The OnePlus 13 is recognized as a premier flagship smartphone, having achieved a rare perfect score of 5/5 in a review by a tester from Android Central. Despite its commendable performance, prior models have faced scrutiny due to recurring display issues, particularly the green-line artifacts. In light of this, OnePlus is making a significant move by offering a replacement instead of mere repairs for the OnePlus 13, addressing potential consumer hesitance but with certain conditions.
This enhanced warranty coverage is a notable advantage for consumers in India, as outlined by Android Authority. Specifically, customers who purchase either the OnePlus 13 or OnePlus 13R within the specified timeframe will be eligible for this one-off replacement guarantee, which exceeds the standard warranties commonly available, which typically cover repairs or refurbished unit swaps.
This approach by OnePlus is likely to elicit envy among consumers in other regions who do not have access to such favorable terms. To provide context, OnePlus’ warranty offerings in the U.S. include a brief 15-day return policy and a one-year limited warranty, making the Indian policy distinctly advantageous.
If that wasn’t sufficient, OnePlus provides a lifetime display warranty specifically for the Indian market. This initiative stands out as an exceptional offering globally, primarily due to the historical prevalence of display failures in that region. Such policies may help reassure consumers who have faced challenges with OnePlus hardware in the past.
While extending these exemplary warranty provisions internationally would be a welcome move, it may not be forthcoming anytime soon. OnePlus’ current warranty terms in North America are quite similar to those of other prominent brands like Apple and Samsung. That said, considering OnePlus’ aspirations to increase its foothold in the North American market, an enhanced warranty strategy could significantly improve its competitive edge.
Source
www.androidcentral.com