Southwest Airlines Phases Out Another Traveler Benefit—Key Details to Note

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Southwest Airlines is set to implement a new policy that has raised concerns among its travelers.The changes affecting flight credits will take effect on May 28.This decision has prompted some customers to reconsider their loyalty to the airline.

In recent months, Southwest Airlines has seen significant policy changes, including the introduction of assigned seating and the discontinuation of its longstanding free checked baggage service. These alterations have left many dedicated Southwest customers feeling unsettled, as the features that originally attracted them to the airline seem to be disappearing.

The latest modification involves the introduction of expiration dates on flight credits, effective May 28. Flight credits issued prior to this date will remain valid indefinitely. However, any flight credits stemming from bookings made or altered on or after that date will come with a specific expiration period. More details about this policy can be found on the Southwest website at support.southwest.com.

Southwest defines a flight credit as a credit issued due to either a canceled flight or a fare downgrade, which can then be utilized for future travel. Flight credits will have an expiration window of either six or 12 months depending on the fare type purchased. According to View from The Wing, flight credits for regular fares will be valid for 12 months, while those associated with the basic economy fare, known as Wanna Get Away, will expire in six months.

Another key aspect is that credits from basic Wanna Get Away tickets will not be transferable. In contrast, flight credits from other fares such as Business Select, Anytime, and Wanna Get Away Plus will permit a one-time transfer between members of the Southwest Rapid Rewards program.

Overall, this policy change has not been well-received by many loyal Southwest customers. For instance, one frustrated user on Reddit articulated concerns over altered travel plans: “If I have to wait until my plans are confirmed before booking, I see no reason to prefer Southwest, and I might just choose the airline that is the cheapest or most convenient.” Another user declared, “I’m done flying with them.”

In response to these shifts, Southwest CEO Bob Jordan has expressed awareness of potential discontent among regular customers. He stated, “This isn’t going to change who we are or our core values, but it does alter the product we provide to our customers significantly.”

Travelers planning to fly with Southwest this year should mark May 28 on their calendars, as that date will signify the end of the two free checked bags policy and the no-expiration flight credits that have become synonymous with the airline’s service.

Source
www.travelandleisure.com