AI
AI

Tag: federal customer service

Envisioning a Federal Workforce Enhanced by AI Government Employees

Photo credit: www.govexec.com Artificial intelligence (AI) agents hold the promise of boosting productivity among federal employees and enhancing public service...

IRS Program Aimed at Helping Low-Income Taxpayers Struggles to Answer Calls

Photo credit: www.govexec.com Challenges Faced by IRS Taxpayer Advocate Service: Report Reveals Phone Accessibility Issues Recent findings from the Treasury Inspector...